Responsible Gaming — Play Safely,
Stay Within Your Limits
399o believes that entertainment is at its best when it is controlled and responsible. Our tools and guidelines will keep you informed and safe at all times.
What Is Responsible Gaming?
Responsible gaming means knowing your limits and using gaming purely as a form of entertainment. At 399o, we want every player to live a healthy and happy life. When gaming starts causing stress or problems instead of enjoyment, that is the time to pay attention.
We believe every player has the right to set their own budget, stick to time limits, and ask for help when needed. 399o's responsible gaming policy is not just a list of rules — it is our commitment to our players.
Remember, gaming is an entertainment activity — not a guaranteed source of income. Losing is a normal part of the game. So never bet money you cannot afford to lose.
Our Protection Tools
Deposit Limit
You can set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase the limit you will need to wait 7 days, but reducing it happens instantly.
Time Limit
Decide in advance how long you will play each day or each week. When the set time runs out, you will be notified automatically and your session will be closed if necessary.
Self-Exclusion
If you feel that gaming is getting out of your control, choose self-exclusion. This keeps your account completely closed for a set period (from 1 month up to permanently).
Time-Out Break
Need a temporary break? Use the time-out feature to pause your account for 24 hours up to 30 days. You will not be able to log in or place bets during the break.
Gaming History Review
You can view your full transaction and betting history in your account. Analyse your spending patterns to make the right decisions.
24/7 Support
For any questions or concerns about responsible gaming, our live chat support team is ready to assist you in Bengali seven days a week, 24 hours a day.
Warning Signs of Problematic Gaming
If you notice any of the signs below, seek help right away. Recognising and acknowledging them is the first step toward resolving the problem.
Placing increasingly larger bets to try to win back lost money — this is known as "chasing losses".
Prioritising gaming over family, friends or work.
Using money meant for essential expenses (rent, food, electricity) to place bets.
Lying to or hiding gaming activity from family or friends.
Feeling restless, irritable or anxious when not gaming.
Repeatedly trying to stop gaming but not succeeding.
Borrowing money or selling assets to fund gaming.
No Shame in Asking for Help
If you notice any of the signs above in yourself, contact us on live chat today or email [email protected]. Our trained team will assist you with full confidentiality.
Protection Tools at a Glance
| Tool | Takes Effect | Reversible | Recommendation |
|---|---|---|---|
| Reducing Deposit Limit | Immediately | After a 7-day wait | Good Starting Point |
| Time Limit | Immediately | At the end of the period | Use Regularly |
| Time-Out | Immediately | At the end of the selected period | For Taking a Break |
| Self-Exclusion (Temporary) | Immediately | At the end of the term, upon request | For Serious Cases |
| Self-Exclusion (Permanent) | Immediately | Cannot be reversed | Last Resort |
Age Restrictions Are Strictly Enforced
Registration and gaming at 399o are strictly for those aged 21 or above. Age is verified when creating an account. Protecting minors from gaming is our highest priority.
Core Principles of Responsible Gaming
To ensure responsible gaming at 399o, we follow a set of clear guidelines and ask all our players to do the same.
Do
- Set a budget in advance and stick to it
- Treat gaming as entertainment
- Take regular breaks
- Keep your family informed about your gaming habits
- Choose self-exclusion when needed
- Ask for help if you have a problem
Don't
- Do not place larger bets to try to win back lost money
- Do not play with borrowed money
- Do not play under the influence of alcohol or medication
- Do not think of gaming as a way to earn money
- Do not leave your account details where children can access them
- Do not play when you are under emotional stress
399o is always by your side to ensure responsible gaming. Our platform operates on the basis of SSL encryption and fair play principles. The outcome of every game is determined by a Random Number Generator (RNG), which is fully impartial and verifiable.
How to Activate the Tools
Log In to Your Account
Sign in to your account at 399o and go to the profile menu.
"Responsible Gaming" Section
Find the "Responsible Gaming" section in your profile settings.
Activate the Tool You Need
Activate whichever option you need — deposit limit, time-out or self-exclusion.
Help Is Also Available via Live Chat
If you have trouble doing it yourself, let our live chat support know. Our team can activate the tools on your behalf. Email us directly at: [email protected]
Frequently Asked Questions
Explore More
Play responsibly and enjoy the best gaming experience at 399o.
Play Responsibly and Have Fun
For any questions or support, contact us via our 24/7 live chat or email.
Log In to Your Account