399o Privacy Policy Your Information Is Protected

Last Updated: January 1, 2026

This Privacy Policy ("Policy") is issued by the organization operating the 399o platform ("399o", "we", or "us"). This Policy applies to users in Bangladesh and explains what information we collect about you when you use the website https://399o.cam, why we collect it, and how we keep it secure.

Please read this Privacy Policy carefully before using this platform. By registering or continuing to use the platform, you will be considered to have given your consent to this Policy.

1. Types of Information Collected
2. How Information Is Collected
3. Purposes for Using Information
4. Information Storage and Security
5. Sharing Information with Third Parties
6. Cookies and Tracking Technologies
7. User Rights
8. Protection of Minors
9. Data Retention Period
10. Changes to the Policy
11. Contact

01 Types of Information Collected

We may collect the following types of information when you use the 399o platform:

1.1 Identity Information

Full name, date of birth, and nationality.
National ID (NID) or passport number — required for identity verification (KYC).
Email address and mobile number.
Residential address.

1.2 Financial Information

Payment method details: bKash, Nagad, Rocket, Upay, or bank account number.
Transaction history — deposits, withdrawals, and bonus activity.
Wallet balance and betting records.

1.3 Technical Information

IP address, device type, operating system, and browser information.
Login and logout times, session duration.
Website navigation patterns and click data.

1.4 Communication Information

Records of your conversations with our support team via live chat, email, or any other channel.
User complaints, feedback, and satisfaction survey responses.

02 How Information Is Collected

We collect your information through the following methods:

Direct submission: You provide information yourself when filling out registration forms, during the KYC verification process, or when contacting our support team.
Automatic collection: Your device and browsing information is collected through cookies, web beacons, and similar technologies.
Payment processors: Transaction confirmation details are received from payment service providers such as bKash, Nagad, Rocket, Upay, or banks.
Identity verification agencies: Through applicable third-party verification agencies for anti-money laundering and fraud control purposes.

03 Purposes for Using Information

We use your personal information only for lawful and fair purposes. Those purposes are set out in detail below:

3.1 Account Management and Service Delivery

Your information is used to create and manage your 399o account, verify logins, process transactions, and provide you with a customized gaming experience.

3.2 Security and Fraud Prevention

We analyze your information to prevent unauthorized access, account hacking, money laundering, or any other fraudulent activity.

3.3 Responsible Gaming

By monitoring your playing patterns, we are able to identify potential issues and provide the necessary support through responsible gaming programs.

3.4 Communication and Support

We use your email and contact information to send important account-related notifications, transaction confirmations, and responses to your support requests.

3.5 Promotional Communications

With your consent, we may send you information about bonus offers, tournaments, and new games. You may request to stop receiving such communications at any time.

3.6 Compliance with Legal Obligations

Your information is used and retained to comply with applicable laws and regulations, particularly provisions related to anti-money laundering.

04 Information Storage and Security

399o treats the security of user information as its highest priority. We apply industry-standard security measures, which include:

SSL Encryption: All data transfers on our website are protected by 256-bit SSL/TLS encryption.
Server Security: Your information is stored in secure, access-controlled data centers.
Password Hashing: Your password is never stored in plain text; it is transformed using a strong cryptographic hashing algorithm.
Two-Factor Authentication (2FA): Two-step login verification is offered as an additional layer of security for your account.
Internal Access Controls: Only authorized staff may access user information, and only to the extent necessary.
Regular Security Audits: Our systems undergo regular security reviews.

However, no method of data transmission over the internet or electronic storage is completely secure. We make every effort to protect your information, but absolute security cannot be guaranteed.

05 Sharing Information with Third Parties

399o never sells your personal information or transfers it to unauthorized third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Service Providers

The necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer processors to complete transactions.

5.2 Identity Verification Agencies

Limited information is shared with trusted third-party verification services to complete the KYC (Know Your Customer) process.

5.3 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi may access certain session data, but they do not receive your full personal information.

5.4 Legal Authorities

We may be required to share information with authorities under a court order, government directive, or applicable law.

5.5 Business Succession

In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new owner, but the terms of this Policy will continue to apply.

06 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining login status, managing sessions, and security operations.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme, and other personalized settings.

6.3 Analytics Cookies

We may use anonymized traffic analytics cookies to review and improve website usage.

You can reject cookies by changing your browser settings. However, this may limit some functionality of the site.

07 User Rights

You have the following rights over your personal information. To exercise these rights, contact us at [email protected].

Right to Access: You may request to know what information we hold about you.
Right to Rectification: You may request correction of any inaccuracies in your information.
Right to Erasure: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing: You may object to the processing of your information for specific purposes, such as promotional communications.
Data Portability: You may request your information in a structured, commonly usable format.
Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

After receiving your request, we will endeavor to respond within 30 business days. These requests will only be fulfilled after your identity has been verified.

08 Protection of Minors

399o strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect any personal information from minors.

At registration you confirm that you are at least 21 years of age. If we become aware that a user is a minor, their account will be closed immediately and the associated information will be deleted.

If you believe a minor is using this platform, please contact [email protected] immediately.

09 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

Active Accounts: All relevant information is retained while the account remains active.
Closed Accounts: Even after an account is closed, financial transaction records and identity verification information may be retained for a specific period for legal reasons.
Marketing Data: If you opt out, promotional communication data will be deleted promptly.
Log Data: Technical log files are generally retained for a limited period and then deleted automatically.

10 Changes to the Policy

399o reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will:

Update the "Last Updated" date on this page.
Send a notification to your registered email address.
We may request your re-consent to the updated Policy the first time you log in after changes are made.

If you continue to use the platform after changes have been made, you will be considered to have agreed to the updated Policy. We encourage you to review this page regularly.

11 Contact

If you have any questions, requests, or concerns about this Privacy Policy, please contact our data protection team:

We are committed to responding to your privacy-related requests promptly and effectively.

399o Privacy Policy

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